Refund policy

Dayvero is operated by Afterglow Interactive & Technology Limited. For return requests, contact support@dayvero.store.

30-day return window

You may request a return within 30 days of receiving your order. For a change-of-mind return, items must be unused, in their original condition, and include their original packaging and accessories. Please provide your order number or proof of purchase.

Request a return before sending an item

Email us with your order number, the item you would like to return and the reason for your request. If your return is approved, we will provide a return authorization reference (RMA) and the designated return address.

Please wait for these instructions before shipping an item. Our registered office and the address printed on a shipping label may not be the correct return destination. Sending a return without authorization can delay processing and may result in the return being refused where permitted by applicable law.

Return shipping and other costs

For non-quality-related returns, including a change of mind, you are responsible for return shipping. The return destination and available instructions will be provided before you decide how to send the item. Return shipping costs vary by location and carrier; use a tracked service and retain your receipt.

Original delivery charges actually paid are not refundable for a change-of-mind return, except where required by law. We do not deduct an undisclosed shipping charge from an order that was sold with free shipping.

Damaged, defective or incorrect items

Contact us promptly if an item arrives damaged, is defective, or is different from what you ordered. Include your order number and, where possible, a clear photo or short video that shows the issue.

After we verify the issue, we will offer a free replacement, subject to availability, or a full refund to your original payment method. You will not be required to return a confirmed damaged, defective or incorrect item under this resolution.

Hygiene-related exceptions

Used consumables and opened or used personal-care accessories may be ineligible for change-of-mind returns for hygiene reasons when this restriction is clearly stated on the product page before purchase and is permitted by law. This does not affect your rights if an item is damaged, defective or incorrect.

Refund processing

We will inspect an authorized return and notify you of the outcome. For an approved return, we will initiate your refund to the original payment method within 10 business days after receiving the returned item. Your bank or payment provider may need additional processing time. Any shorter period required by applicable law will apply.

A partial refund without returning an item may be offered as an optional resolution in an individual case. You can decline that offer and request the standard return process if your item is eligible.

Cancellations, delays and missing parcels

Contact us as soon as possible if you need to cancel an order. If it has already been dispatched, we will check whether interception is available and explain the next steps based on the actual tracking information.

If we cannot dispatch within the promised period, we will explain the delay and provide the applicable choice to agree to a revised dispatch date or cancel for a full refund. If a parcel appears missing or is not delivered, contact us so we can investigate and provide an appropriate resolution. A parcel being in transit does not remove your rights under applicable law.

Your statutory rights

This policy does not limit any rights that cannot be excluded under applicable consumer law.